Effective Date: 25.06.2026

This Privacy Policy explains how we, as Shaiya IMMORTAL - EP4 ("we", "our", or "us"), collect, use, and share your personal information when you visit our website, create an account, play on our custom Shaiya IMMORTAL - EP4 MMORPG server, or make any financial donations/purchases through our services.

1. Information We Collect

When you interact with our platform, we may collect information in the following categories:

• Account Information: Username, email address, password hashes, and registration date.
• Payment and Billing Information: We DO NOT STORE your full credit card details or bank information on our servers to process payments made through international payment processors (such as Stripe, Wise, or Payoneer). All transaction details are securely processed by our third-party payment gateways. We only log transaction IDs, status, and purchased packages.
• Technical and In-Game Records: IP addresses, hardware identifiers (MAC address/HWID), browser type, game client logs, and in-game activities (chat logs, trade history, character statistics) to ensure fair play and prevent fraud or cheating.

2. How We Use Your Information

We use the collected data for the following legitimate business purposes:

• To create, manage, and maintain your game and website accounts.
• To securely process and verify your support tickets and voluntary donations.
• To protect our server environment against unauthorized access, DDoS attacks, hacking, or exploit attempts.
• To comply with legal and financial obligations required by international payment providers.

3. Data Sharing and Third-Party Processors

We do not sell, rent, or trade your personal data. Your information is only shared with third parties in the following mandatory situations:

• Payment Gateways: Data required to complete transactions is managed directly by compliant processors like Stripe, Payoneer, or Wise within the framework of relevant privacy rules.
• Legal Compliance: If requested by law, regulation, or court order, we may disclose account records to enforce our User Agreement or protect our community.

4. Virtual Goods and Refunds

All transactions made on our website are only for virtual currency or in-game items used within Shaiya IMMORTAL - EP4. These items have no material equivalent in the real world, cannot be exchanged for fiat currency, and cannot be refunded once successfully delivered to your account.

5. Data Security and Retention

We implement industry-standard technical security measures (including SSL encryption and "salted" encryption) to protect your information. Your account data is retained for as long as your account remains active or for the period required to comply with our financial reporting and anti-fraud protocols.

6. Children's Privacy

Our game and services are not directed to individuals under 13 years of age (or under 16 in some regions under GDPR). We do not knowingly collect personal data from children. If we become aware that such data has been collected without parental consent, the data in question will be deleted immediately.

7. Your Rights (GDPR / CCPA)

Depending on your location, you have the right to access, correct, or request the deletion of your personal data stored on our servers. You can initiate a data deletion request by contacting our administration via our official support channels or the email address listed below.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or your transaction records, please contact us:

Support Email: [email protected]