As the Shaiya IMMORTAL - EP4 support team, we are here to provide you with the best and fastest service. For your questions, technical issues, complaints, or collaboration requests, you can contact us using the channels below.
Official Communication Channels
- General Support Email: [email protected]
- In-Game Bug Report: Select the "Bug Report" category via our Support system (Ticket).
- Discord Server: You can join our Discord server for live support, fast communication, and community announcements. (Important account transactions are NOT performed via Discord for security reasons.)
Office Information
- Business Name: Shaiya IMMORTAL - EP4
- Office Address: Manila
- Contact No: +1 (123) 456-7890
Support and Response Times
We operate in accordance with European digital customer service standards:
- Ticket Response Time: Average within 3 - 12 hours.
- Working Hours: Our support team reviews tickets 24/7, but dense requests requiring financial transactions or technical analysis are resolved faster during working hours (Weekdays 09:00 - 18:00, GMT+3).
Things to Consider When Contacting
For faster resolution of your transactions, please make sure to include the complete information below when sending an email or support ticket:
- Account name (Please NEVER share your password! Our management team will never ask for your password.)
- Name of the relevant character.
- Detailed description of the issue (If available, screenshot or video link).
- Transaction ID for financial support requests.
